Privacy Policy

Your privacy and the security of your data are important to us. This privacy policy document describes the types of information that are or may be collected, used, or shared by www.zivana.ch when you visit, use, or make purchases on the site.

If you have additional questions or would like more information about our privacy policy or how we handle user data and personal information, or if you wish to withdraw your consent to the continued collection, use, or disclosure of your personal information, please feel free to contact us.

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Definitions

As a customer of this service, you are a "User," "Visitor," or "You" according to this agreement. The website or any service we offer will be referred to as "website" or "service." External services or integrations of this type will be referred to as "external provider" or "external service" applications.

Data We Collect

Following standard procedures for using log files, these files automatically record visits when you visit the website, which may include information about your web browser, may record some of the cookies installed on your device, IP address, ISP, time zone and timestamp, referring/exit pages, and the number of clicks. This information is used to analyze trends, administer this website, track users' movements on this website, and gather demographic information, and it is not linked to any information that can personally identify an individual. Additionally, when you browse the website, we may collect information about the subpages you view.

We may also collect personal information about you, such as your name, your organization/company name, your address, your email address, or other personal data if you provide it to us during registration, purchase, by contacting us, or otherwise. We only request personal information when we truly need it to provide you with a desired service (for example, if you place an order through the website). We collect it by fair and lawful means, with your knowledge and consent. We also inform you of the reasons why we collect it and how it will be used.

Sharing Your Personal Information

We do not share, sell, trade, or rent any personally identifiable information with third parties, except as required by law, if you violate our terms of use, or if it helps us facilitate our service. For example, the online store module may require transmitting your data to third-party services such as payment solutions. We may also use analytics services such as Google Analytics, Facebook Pixel, and others. Each of these services has its own privacy policy available directly on their respective websites.

To provide certain features, we may use other third-party services such as payment and accounting providers or services, support or communication providers, and other services; we reserve the right not to track how you interact with the services provided.

We may collect and use non-personal information to help us improve the service, personalize your experience, and analyze service usage. This privacy policy does not limit our use or disclosure of non-personal information collected. We reserve the right to collect, use, and disclose such non-personal information to our partners, advertisers, and other third parties, at our sole discretion.

Cookies and Tags

www.zivana.ch uses "cookies," which are small data files placed on your device only if your browser settings allow it and may include information such as a unique identifier, previously visited subpages on this website, and/or other information. Types of cookies we may use: session cookies, security cookies, or preference cookies. You can refuse the use of cookies on your first visit and can disable or delete cookies in your browser settings.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a regulation in European law relating to data protection and privacy for all individuals within the European Union and the European Economic Area.

If you are a European resident, we are the data controllers for your data and you have the right to know how your personal information is processed, what we have collected about you, and to request that this data be corrected, updated, or deleted. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. Please contact us if you have questions about your rights under the GDPR. For further information or complaints, please contact your local data protection authority.

Data Retention

We retain collected information as long as necessary to provide you with the requested service or until you ask us to delete this information. The data we store is protected by commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Client passwords we may store are stored in hashed form and the original password cannot be retrieved.

Email Communication

We may communicate with you by email or telephone in response to your requests or send you service-related announcements based on the personal information you provide to us. We may also use your personal information to send you updates and other promotional communications if we have received your consent. If you no longer wish to receive these updates by email, you may opt out at any time by following the instructions included in each communication. This is usually an "unsubscribe" link.

Links to Other Websites

Our website may contain links to and from third-party websites or services that are not operated by us. If you follow a link to one of these websites and are redirected to a third-party website, please note that these websites have their own privacy policies and we accept no responsibility for these policies or practices. Please review the privacy policy of each website you visit before submitting any personal information to any of these websites.

Our website may display advertisements served by our advertising partners who may have their own privacy policies and may install cookies and web beacons. These cookies help the ad server recognize your device each time an ad is served to you or to other users of your device. This privacy policy covers only the use of www.zivana.ch and does not cover third-party advertisers or partners.

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Contact

For any further information or if you wish to exercise your rights regarding your personal data, you can contact us directly at the following address info@zivana.ch or send us mail at the following postal address Zivana SA, Z.A. d'Ussières, Rue des Artisans 19, CH-1088 Ropraz.